faq
CONSIGNOR QUESTIONS
Q. How long should I give myself to drop off my items?
A. We have self check-in and it typically takes about 30 minutes to drop off your items. Your items will be inspected and then you place them in the designated areas around the sales floor. It is helpful to bring a wagon to drop off your items.
Q. How long does it take to receive my check?
A. Your check will be mailed to you within fourteen days of the end of the sale.
Q. Will I know what items have sold?
A. Yes, you will be able to see your inventory and what has sold online after the sale.
Q. If I consign my items, do I have to stay during the sale?
A. No. Consignors drop off their items and put them out on the selling floor during the designated drop-off times and come back at the designated pick-up time to gather their unsold items (unless they donate them).
Q. Do you have fitting rooms?
A. At this time, our facility is not equipped with a fitting room. Please be sure to come prepared with your child's measurements and a measuring tape.
Q. What if my items become separated from their tags during the sale?
A. There will be a designated consignor's lost and found area for any items that may have lost their tags during the sale. It will be your responsibility to check this area at the end of the sale.
Q. Most consignment stores give 20-40%. Why do you give 65-80%?
A. Aren't we all frustrated with the minimal return we get?!?! We believe our consignors deserve a fair price for their items and we want each consignor to make the most money possible to benefit their family.
Q. Why is your event better than having my own garage sale?
A. We do most of the work for you! You just prepare your items and bring them to the sale. We do all of the advertising and staff the event. Plus, there is no price haggling!
SHOPPER QUESTIONS
Q. Do you carry ONLY children's clothing?
A. No. At our events we carry children's furniture, nursery bedding and accessories, maternity clothing, nursing accessories and infant equipment (such as strollers, high chairs, car seats and portable cribs.) We also carry high quality toys, children's books, video games and sports accessories.
Q. Why do you emphasize EXCELLENT QUALITY so much?
A. No one wants to sort through, much less BUY, low quality items for their children. It is a waste of time for everyone to put worn, stained, out-of-date items on a rack. That's why we insist on accepting only high quality items.
Q. What is your return policy?
A. All sales are final.
Q. Are there entry fees?
A. There are no entry fees.
Q. Will I have to pay taxes?
A. Yes, there are city and state sales taxes applied to your purchase.
GENERAL QUESTIONS
Q. Can I bring my child/children to the Pre-Sale?
A. We strongly encourage you to make arrangements for children to stay with someone else while you come to shop the presales. It is very hectic during the presales, little ones may get underfoot and we don't want them or anyone else to get hurt. We also want this time to be as stress free to our workers, consignors and first time moms as possible.
Q. Can I bring a stroller to the Pre-Sale?
A. We apologize, but we do not allow strollers at the Pre-Sale. It is going to be very crowded with people and items so we suggest a basket or box with a rope to pull behind. |
